Terms of Service

Finentry Terms of Service (December 14th, 2020/updated)

1 Application of Terms of Service

The use of FINENTRY service (hereinafter “Service”) produced by the Hospital District of Helsinki and Uusimaa (hereinafter “HUS”) requires that the registered user (hereinafter “User”) accepts and adheres to these terms of service. The User needs to read through these terms of service carefully before starting to use the Service.

2 Registration and Approval of Terms of Service

The User accepts these terms of service upon registering to the Service. Anyone may register on the Service. The Service is personal, although the User may also book a sampling appointment for their family members through the Service.

The User is required to use their own name and personal information to register on the Service. The registration is then verified with a single-use authentication code sent to the User’s phone number via text message. The User sets their personal password upon registration. After the first registration, the User may log into the Service via this password. The User is also sent a new single-use authentication code via text message upon each login. The Service creates a temporary identity code, or Finnish citizens may use their existing identity code. The password used to log into the Service is personal.

The User needs to store their password and temporary identity code created by the Service carefully. The User must not disclose the identity code or password to persons outside, unless the person in question has a right to log into the Service on behalf of the User in accordance with these terms of service. The User has an exclusive responsibility for the appropriate use of the user account on the Service. The User must immediately report to the organization responsible for administrating identity codes in case the User’s identity code required to log into the Service is lost.

3 Right to Use the Service

Only those users that are registered on the Service have a right to use the user account in the Service. The Service is only intended for people over the age of 16.

Using the Service is free of charge. If the User books an appointment for COVID-19 sampling at one of the sample collection centers assigned by the Service, sample collection, analysis and test results will all be free of charge for the User.

The User always has an exclusive responsibility for the appropriate use of the Service in accordance with the terms of service. The User must report to HUS immediately in case the User suspects that the Service is being used on their behalf without authorization or any other order, or otherwise against these terms of service.

4 Purpose of the Service and Its Use4 Purpose of the Service and Its Use

The Service is intended to inform and instruct the User, as well as let the User book an appointment for COVID-19 sampling insofar as it is possible within the Service at any given time. The Service contains useful information regarding the COVID-19 epidemic that is targeted to the User, as well as instructions by the Finnish authority and information regarding regional sampling services.

HUS has an exclusive right to decide the scope and contents of the Service provided to the User. The Service allows the User to determine the most appropriate instructions for their own circumstances when entering Finland, as well as plan for schedules to COVID-19 testing upon entry and book a sampling appointment at the immediate vicinity of the point of entry and/or in their current place of residence in Finland. The Service will send the following to the User’s phone number via text message: a confirmation message and arrival instructions for sampling, a notification regarding the sampling appointment and the test results approximately within 24 hours from sampling.

The Service is not intended to replace a medical diagnosis or health assessment carried out by a healthcare professional. The User has an exclusive responsibility for their health when using the Service. The User is expected to base any decisions related to their health on their own judgment. The User must always contact a doctor to receive a health assessment, healthcare or preventive help for a disease, injury or any other discomfort.

When using the Service, the User will be informed about the practices under the Finnish Communicable Diseases Act (1227/2016), in case the results of the User’s coronavirus test turn out positive. If the User receives a positive laboratory test result for the COVID-19 virus, the User’s data is transferred to a separate register of the communicable disease authority operating at the User’s place of residence for tracking purposes under the Finnish Communicable Diseases Act (1227/2016). The data is not automatically transferred to any other registers, such as the patient register of hospital districts or municipalities, or any third party registers.

The User is responsible for the correctness of any information provided and entered to the Service and commits to report to HUS immediately in case of finding any shortcomings or flaws in the information.

The User warrants and is responsible for not sending any illegal or otherwise inappropriate content within the Service. The User needs ensure by all reasonable means that the material sent does not contain viruses and is otherwise not harmful.

5 Contents of the Service and Third Party Services

The Service may be used to share information from third party services or links to third party services. The Service is used to share appropriate information regarding the epidemic and guide people to the websites of Finnish authorities. HUS is not responsible for any contents on the third party services but aims to ensure correctness of all information.

When the User books an appointment for COVID-19 sampling, the Service transfers the User’s name and phone number to the healthcare professional who operates at a sampling center and works in the unit of HUS or other regional hospital district, or in the unit of a contractual subcontractor.

The User may use third party services through the links on the Service or otherwise through the Service, but in such cases, HUS is not a contracting party or otherwise responsible for any information and its implementation transferred or provided by the User or the third party.

6 Use of Personal and Other Information

The Service stores the User’s sensitive personal information under their explicit consent. The User may enter any information they wish to the Service insofar as the Service enables it and the appointment booking for sampling on the Service requires. The User is responsible for the correctness of all information entered on the Service.

The information on the Service is visible only to the User and, to a limited extent, the healthcare staff at each COVID-19 sampling center, and the professional operating at the Communicable Disease Unit in the User’s place of residence if the User’s COVID-19 sampling result turns out positive.

HUS operates as the data processor on the Service and the healthcare authority working at the User’s point of entry or place of residence operates as the data collector.

Third party services and websites have their respective data protection principles regarding personal information. HUS is not responsible for the operation of third party websites or services.

7 Intellectual Property Rights of the Service

HUS or the third party have the intellectual property rights on all the content within the Service, its layout, and all the materials available on the Service. The User may print or save any material available on the Service for private use. If any material on the Service is used in accordance with the Copyright Act (404/1961), the source needs to be always mentioned. The trademarks contained within the Service may not be reproduced, published or further disseminated without a written consent by HUS.

8 Limitations of Liability

HUS provides its Service under the principles of “as is” and “as is available”. HUS does not guarantee that the Service can used without interruption or error. HUS cannot guarantee the availability or flawlessness of the Service. HUS is not responsible to the User or third parties for the contents of the information presented on the Service, their correctness and any potential flaws, shortcomings or delays with the information. The User is responsible for having a functional network connection and sufficient technical qualifications and software to use the Service properly. The User is also responsible for the safety and functionality of the devices and software they use.

The Service is not intended to replace a medical diagnosis or health assessment by a healthcare professional, and HUS is not responsible for any actions by the User initiated due to any information presented on the Service, subject to a mandatory provision in the Law.

Liability of HUS extends to mandatory provisions in the Finnish Law. HUS or the User are not responsible for the damage which arises as a result of neglected obligation caused by an unusual or unforeseeable cause that is beyond the party’s control.

HUS may report regarding a force majeure on the front page of the Service, on its website and the websites of authorities and hospital districts.

9 Cancellation of Service

The User has a right to cancel an appointment for COVID-19 sampling booked through the Service by using a cancellation code sent via text message not later than 3 hours before the appointment. User data in the Service cannot be removed if the User has booked a sampling appointment, as data retention in the patient register of the municipality where the User resides and uses services is based on the Finnish law (Health Care Act 1326/2010).

HUS has a right to terminate the User’s account on the Service for a justified reason in case the use of Service causes harm to HUS, the User or third parties, or the Service has otherwise been used against these terms of service.

10 Applicable Law and Forum

The Finnish Law is applied to these terms of service. Any disputes caused by these terms of service will primarily be resolved through negotiations between the parties. If the dispute cannot be resolved through negotiations, it will be settled by the Helsinki District Court or another district court at the location of the User’s domicile or permanent residence.